Shipping policy
At Follicly, we strive to process and deliver your order as quickly as possible. Below you'll find everything you need to know about shipping, delivery times, tracking, and customs.
Order Processing
Processing Time
1–2 business days
Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
United States
2–5 business days
Orders ship from our U.S. warehouse.
Europe
2–5 business days
Orders ship from our European warehouse.
Canada
5–7 business days
Delivery times may vary depending on the destination.
Rest of the World
5–10 business days
Delivery estimates may vary by country.
Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Information
Free Shipping
Available on eligible orders.
Order Tracking
Tracking information is sent once your order has been shipped.
Please allow up to 48 hours for tracking to become active.
Customs & Import Duties
No additional customs fees.
Any applicable import duties and taxes are covered by Follicly.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply.
Delayed or Damaged Orders
If your order has not arrived within the estimated delivery time, or if it arrives damaged, please contact us through our Contact Form.
For damaged shipments, please contact us within 7 days of delivery and include photographs of both the product and the shipping packaging.
We'll review your request and work to resolve the issue as quickly as possible.
Need Help?
If you have any questions regarding shipping, delivery, or your order, please contact us through our Contact Form. Our support team aims to respond within 1–2 business days.
